1 — Build a proof of concept
Start with a real user need: help someone find an answer in the team’s knowledge. A small proof of concept connects a sample document to a simple interface. It demonstrates the interaction and tests whether the idea is useful.
2 — Test the prototype and fix errors
The same product now faces known questions, missing sources and restricted information. An access-control check fails. That failure is useful: it reveals a boundary to fix before the product reaches real users. Apply the fix, then rerun the checks.
3 — Connect data and tools
The prototype grows into a product with approved knowledge, user permissions and a support-system integration. Tool inputs are validated. When the answer is uncertain, a person takes over. These boundaries are enforced in the application.
4 — Deploy in stages
Check quality, permissions and recovery before deployment. Start with a small group of users and review the results before expanding. Keep the previous version available in case the new one fails.
5 — Monitor and update the system
Monitor answer quality, response times and costs. If a tool takes too long to respond, send the request to a person. Add that case to the tests before the next release.
The video uses a simulated application and test results to show the development process.